Smoothing transactions across partners and platforms
A case study of foundational research via diaries and journey mapping
Developing a messaging framework
A foundational study with innovative research methods
Recent work
Research methods and skills I use in my current role as a UX researcher
Categorizing devices for the library’s website
A card sorting case study
Improving navigation for borrowing technology
A usability testing case study
User reviews for ghostwriting services
A case study of using text analysis to explore how students review services that write papers for them
Providing context for keywords in writing
A case study of UX research in curriculum design
How students get help with academic writing
A case study of mixed methods research design and project management
How online conference platforms fail attendees
A generative research case study