![](https://cdn.myportfolio.com/e9e82c89-82b8-4bb8-bc77-8cf893065262/89bb3cca-786d-4e82-9bf7-430f2b50aae3_car_202x158.jpg?h=30a97749a91839635ca08ccd5cd23ced)
Smoothing transactions across partners and platforms
A case study of foundational research via diaries and journey mapping
![](https://cdn.myportfolio.com/e9e82c89-82b8-4bb8-bc77-8cf893065262/0fcc510a-67b7-46e8-851b-6231751ce6d1_car_202x158.jpg?h=5c127844b03164b9a343ab7d31d1562f)
Recent work
Research methods and skills I use in my current role as a design researcher
![](https://cdn.myportfolio.com/e9e82c89-82b8-4bb8-bc77-8cf893065262/b3a2304d-c286-4116-9d8a-13ac6af57bdb_rwc_494x0x5730x4480x5730.jpg?h=46cbdd32427b9d5ec78995536d84e8dc)
How online conference platforms fail attendees
A generative research case study
![](https://cdn.myportfolio.com/e9e82c89-82b8-4bb8-bc77-8cf893065262/fcbcbeb4-0a7a-4c59-958f-295a012d544c_rwc_19x0x603x472x603.png?h=3e154e87106775cdfa77bae70e4c0315)
Categorizing devices for the library's website
A card sorting case study
![](https://cdn.myportfolio.com/e9e82c89-82b8-4bb8-bc77-8cf893065262/393a7721-95c2-43af-ac78-7cf052cf7f5f_rwc_0x5x622x486x622.png?h=55779c25f4c31fd6af0bcb76d37ff3bc)
Improving navigation for borrowing technology
A usability testing case study
![](https://cdn.myportfolio.com/e9e82c89-82b8-4bb8-bc77-8cf893065262/97ebf5b7-a118-4aa0-af40-180fc90ce159_rwc_256x0x620x485x620.png?h=a08ea3adc8851e508a2a66627c3ff050)
Providing context for keywords in writing
A case study of UX research in curriculum design
![](https://cdn.myportfolio.com/e9e82c89-82b8-4bb8-bc77-8cf893065262/61209624-1237-4dd2-ba0c-124d729ebb73_rwc_278x38x659x515x659.png?h=15bea2969a50e20feb27c77efda93a7a)
User reviews for ghostwriting services
A case study of using text analysis to explore how students review services that write papers for them
![](https://cdn.myportfolio.com/e9e82c89-82b8-4bb8-bc77-8cf893065262/2f6e3711-da54-42ee-87fe-931387409418_rwc_25x0x507x397x507.png?h=e3709376c853ca3756f16a4974e6397c)
How students get help with academic writing
A case study of mixed methods research design and project management